Get a direct line to most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.
You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.
Elite-Level Support with Direct Access to Skilled Technicians Unlike basic warranties that may redirect you through multiple channels before you get the help you need, Lenovo Premier Support offers direct access to highly skilled, Level 2 technicians. These experts are trained to handle advanced troubleshooting and complex issues from the start, reducing the need for call transfers or repeated explanations. Whether you're dealing with a hardware issue, BIOS configuration, or software incompatibility, you’ll get a quick and knowledgeable response that keeps your productivity intact.
Faster Problem Resolution, Less Downtime With Premier Support, time is on your side. You receive priority call handling, meaning your inquiries are moved to the front of the queue, ensuring faster response and issue resolution. This can be crucial for business users who rely on their devices for daily operations and can’t afford prolonged downtime. The expedited service minimizes disruptions to your workflow and helps maintain business continuity, whether you’re in the office, working remotely, or traveling.
Comprehensive Hardware and Software Support The Lenovo 3 Year Premier Support Upgrade covers more than just basic hardware repairs. You also get end-to-end support for software and operating system troubleshooting, including preloaded Lenovo software and drivers. This all-in-one approach means you won’t have to juggle between different vendors or support teams—Premier Support covers the entire Lenovo ecosystem, giving you one point of contact for most of your tech needs.
Onsite Repairs for Maximum Convenience In the event your issue can’t be resolved remotely, Lenovo ensures minimal hassle with onsite repair services. A certified technician will come directly to your location to carry out necessary hardware repairs, saving you the time and effort of shipping your device to a service center. This convenience is especially valuable for business users, freelancers, or remote teams who rely on their laptops day-to-day and can't afford shipping delays or time away from their machines.
